Policies

refund-policy

We stand behind our equipment. If something isn't right, we'll work with you to make it right.

Returns

Unused units in original, resalable condition and packaging may be returned within 30 days of delivery. To start a return, contact us for a Return Merchandise Authorization (RMA); returns without an RMA may be delayed. Return shipping is the customer's responsibility unless the return is due to our error or a defective product. A restocking fee may apply to opened or non-defective returns.

Non-returnable items

For health and safety reasons, used consumables (filters, glass tubes, electrodes) and units that have been operated or installed are not eligible for return unless covered under warranty.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method, typically within 5–10 business days. Original shipping charges are non-refundable.

Warranty

Returns are separate from warranty coverage. Units carry a one-year factory warranty against defects in materials and workmanship — see the Warranty page for full terms.

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