shipping-policy

We want your Sonozaire equipment and parts to reach you quickly and safely. This policy explains how we process, ship, and deliver orders.

Order processing

Orders are typically processed and shipped within 2–3 business days. In-stock parts and accessories usually ship the same or next business day. You will receive a confirmation email with tracking information once your order ships.

Shipping rates & methods

Parts and accessories ship via standard ground carriers, with shipping calculated at checkout based on destination and weight. Larger units may ship by freight; freight charges, where they apply, are calculated at checkout or quoted before your order is finalized. Delivery times vary by destination and carrier, and are estimates rather than guarantees.

Tracking & delivery

Once shipped, you can track your order using the link in your shipping confirmation, or from your account. Please inspect your shipment on delivery and report any visible damage to the carrier and to us within 48 hours.

Questions

Email orders@sonozaire.com or call (903) 525-9336 and we'll help with any shipping question.