Model 5G support & downloads
Fixed-install / duct-mounted high output
The printed manual and parts diagram for the Model 5G are being finalized. The maintenance, troubleshooting, safety and warranty documents below all apply — for a model-specific manual or parts diagram in the meantime, contact us and we'll send it.
Downloads
Manuals, diagrams and service documents for the Model 5G.
Owner's Manual
Model 5G manual coming soon — contact us for a copy.
Parts Diagram & Schematic
Model 5G diagram coming soon — contact us for a copy.
Master Parts List
Part numbers across the lineup.
Maintenance Guide
Cleaning the filter, glass & electrodes.
Troubleshooting Guide
Symptom → cause → fix.
Safety Data Sheet
Ozone properties & exposure limits.
"Do Not Enter" Sign
Print & post during treatment.
Warranty & Owner Log
Coverage terms + maintenance record.
Video tutorials
Step-by-step guides for the Model 5G — in production now.
Installation & Setup
Unboxing, placement & first run.
Coming soonOperating Guide
Output settings, timers & cycles.
Coming soonTroubleshooting
No-ozone, fuses & common faults.
Coming soonMaintenance & Cleaning
Filter, glass & electrode care.
Videos are in production. In the meantime, the PDF guides above cover every step — or ask a specialist for a live walkthrough.
Common quick fixes
Start here before you call — most issues are on this list.
| Symptom | Likely cause | What to do |
|---|---|---|
| Won't turn on | No power, tripped GFI, or cover not seated on the door safety switch | Check the receptacle/GFI and reseat the cover so the door switch closes. Check the main fuse. |
| No or low ozone | Glass tube not against the gasket, output set low, or dirty/oxidized glass & electrodes | Push the glass firmly to the gasket, raise the output knob, and clean the glass and electrodes (see Maintenance). |
| Snapping / arcing sound | Moisture or dirt inside the unit | Shut down and clean and dry the electrodes and glass thoroughly before restarting. |
| Main fuse keeps blowing | Shorted blower motor or variable transformer | Replace the failed component — order from parts. Do not bypass the fuse. |
See full troubleshooting → · Maintenance steps →
Still stuck on your Model 5G?
Call (903) 525-9336 (Mon–Fri · 8:00–5:00 CT) or email orders@sonozaire.com. High-voltage service should be done by a qualified tech.